Refund policy
Alpine Diesel Inc. Return Policy
Making Returns Simple:
We value our customers and understand that sometimes, products need to be returned. If you find yourself in this situation, we aim to make the process straightforward and hassle-free.
Return Conditions:
1. Timeframe: We accept returns for products within 30 days of purchase.
2. Condition: The products must be unopened and not installed. We ask that items be in their original condition to ensure they are fit for resale.
3. Restocking Fee for In-Stock Items: A 20% restocking fee applies to all returns for in-stock items. This fee helps us cover the administrative and restocking costs associated with returns.
4. Special Order or Drop Ship Items: For any items that are specially ordered or drop-shipped, the restocking fee will be determined by the manufacturer's policy. We will provide transparent communication about any fees involved.
5. Tuning Products: Once paired, tuning products become vehicle-specific, making them non-returnable. The only exception is if a device is found to be faulty.
6. Installed Products: It's crucial to note that we cannot accept returns on any installed product, ensuring the integrity and quality of our product offerings.
Return Shipping:
While we deeply appreciate your business, please note that the customer will cover return shipping costs. We advise using a trackable shipping service or purchasing shipping insurance to ensure the safe return of items.
Return Address:
Alpine Diesel Inc.
Unit 6, 1206-5 Street
Nisku, AB Canada T9E-8B6
Final Thoughts:
Our goal is to provide you with an excellent shopping experience. If you have any questions or concerns about our return policy or the return process, please don't hesitate to contact us. We're here to help!
Alpine Diesel Inc. Warranty Policy
Navigating Warranties with Confidence:
At Alpine Diesel Inc., we strive to provide our customers with top-quality products that meet and exceed expectations. This guide will help you understand our warranty policy.