Shopping help & FAQ
Find the right part, check what is included and get help with your order.
Parts, fitment & tuning
How do I find parts for my truck?
Start with the year, make, model and engine selector in the Shop, or search a part number or product name. Vehicle-finder coverage is still being completed; a missing result does not mean we cannot supply the part.
Check the application notes on the product page. Contact us with your truck details and part number when fitment is unclear.
What should I check before ordering?
Confirm the model year, engine, transmission and pickup or cab-and-chassis configuration. For exhaust, also check cab and bed length, pipe diameter, connection style and whether a muffler is included. Follow the application notes and requirements on the individual listing.
Does a tuning purchase include the device?
Not every tuning listing includes hardware. Read the product description and selected options to distinguish tune files, transmission tuning, device-and-tuning packages, credits and switches. Ask us before ordering if the included items are unclear.
What does “Available to order” mean?
You can place an order even when the item is not recorded on Alpine’s shelf. This is not a promise of immediate dispatch. Contact us before ordering when you need an item by a specific date.
Shipping & order support
Where do orders ship from?
Physical orders ship from Nisku, Alberta, Canada, unless otherwise specified. We will contact you before fulfillment if alternate arrangements or additional information are required.
How is shipping calculated?
Carrier shipping options are calculated at checkout using the shipment details and destination. Heavy, oversized or unusual shipments may need special arrangements; we will contact you when necessary.
Can international orders have additional charges?
Orders delivered outside Canada may incur duties, import taxes, tariffs and carrier brokerage or customs-clearance fees. Unless expressly included or collected at checkout, these charges are separate from the product price and shipping charge and are payable by the recipient.
How do I get help with an order or a return?
Contact us with your order number, the item involved and the issue. Review the refund policy before arranging a return. This FAQ does not change the terms in that policy.
Visit & book the shop
Where is Alpine Diesel?
Unit 6, 1206 5 Street, Nisku, Alberta.
What are your opening hours?
Monday to Friday, 8am–5pm. Closed Saturday and Sunday.
How do I request service or installation?
Use the contact form or call the shop with your vehicle details and the work you need. The team will confirm availability and arrangements with you.