Terms & Conditions
Alpine Diesel Inc. Core Charges
Please note that core charges are extra costs and you will be contacted if your order requires a core charge. Core charges are refunded if the product is returned in acceptable condition within the timeframe stipulated by Alpine Diesel.
Alpine Diesel Inc. Shipping Information
– Alpine Diesel Inc. proudly offers shipping services worldwide, catering to our diverse clientele wherever they may be located.
Complimentary Shipping within Canada
– We extend free shipping for most regions within Canada. There are some exceptions which are detailed further below.
– For our international customers, shipping rates can vary depending on the destination. Hence, we kindly ask that you get in touch with us directly so we can provide you with an accurate shipping quote tailored to your location.
Thank you for choosing Alpine Diesel Inc. for your needs. We strive to provide an efficient shipping process to ensure your orders reach you in a timely manner.
Notice to Our American Customers
Dear valued friends from the USA,
Unfortunately, due to EPA regulations, we’re restricted from shipping certain “party parts” across the border. We understand the inconvenience this might cause and are here to provide any additional information or clarity on these regulations.
Please don’t hesitate to reach out to us for more insights about these government restrictions. We appreciate your understanding and patience.
Thank you for your continued support.
Shipping with Alpine Diesel Inc.
Choice of Carrier
– Alpine Diesel Inc. entrusts UPS as our primary shipping carrier to ensure you receive your orders promptly. We’re committed to providing top-notch shipping services that align with our quality promise.
Commitment to Quality Shipping
– We believe in the value of your purchase. That’s why, even when we bear the shipping costs, we ensure not to compromise on the quality and speed of the delivery service. Avoiding sub-standard shipping methods is a promise, not a choice.
– We aim to get your orders to your doorstep within 2-3 business days. Speed and efficiency are always our priority. However, should there be any unforeseen delays, rest assured we’ll keep you informed, usually within a few hours of recognizing any hold-up.
Stay Informed with Tracking
– We share your enthusiasm when you’re awaiting a delivery. To keep you updated and in the loop, every order is shipped with a tracking number. This allows you to monitor the journey of your parts from our warehouse to your location.
Thank you for choosing Alpine Diesel Inc. We’re dedicated to ensuring your satisfaction from the moment you click ‘order’ to when you have your purchase in hand.
Alpine Diesel Inc. Shipping Rates Within Canada
Free Shipping on Orders Over $500.00
– We’re pleased to offer FREE shipping on all orders exceeding $500.00 within Canada. This ensures that our valued customers receive their products promptly without the added shipping costs.
Exceptions & Limitations
– Heavy & Exhaust Components: There are certain items, particularly those on the heavier side or exhaust systems, which might have specific shipping considerations or extra costs. For more details on these exceptions, please visit our designated information page or contact our customer service team.
Shipping to Canadian Territories
– We recognize that delivering to the more remote parts of Canada, such as the Territories, can come with its unique set of challenges. However, we are committed to ensuring that even our customers in the farthest corners of the country receive their orders. We’ll collaborate with you to identify the most efficient and reliable carrier to get your products to you, no matter where you’re located.
Should you have any questions or need more information on our shipping policies and rates, please don’t hesitate to reach out. At Alpine Diesel Inc., we’re always here to help.
Alpine Diesel Inc. Shipping Rates to the United States
Standard Shipping for All Items:
– Shipping to our friends in the United States is both cost-effective and straightforward. We have a flat shipping fee of $50.00 for all products.
– Heavy Freight & Exhaust Systems: Some items, like those that are, particularly heavy or exhaust components, may come with unique shipping considerations or extra charges. If you’re ordering such items, we recommend getting in touch to understand any additional costs that might be associated.
– If you’re in a hurry and need your parts pronto, let us know! We can help coordinate expedited shipping with our trusted carriers. Not only does this option get your products to you in record time, but we also ensure you’re getting a great deal, so you save money while speeding things up.
Duties, Taxes, and Extra Charges:
– While we do our best to keep shipping rates affordable, it’s essential to be aware that when products cross international borders, they might be subject to duties, taxes, or additional shipping fees. Sadly, these costs are out of our hands and are dictated by the respective governments. Alpine Diesel Inc. doesn’t cover these extra charges. We recommend checking with local customs or importing offices to get an estimate of potential charges before ordering.
At Alpine Diesel Inc., we are dedicated to ensuring our US customers have a smooth experience with us, from placing an order to receiving their items. Should you have any queries or need clarity on shipping matters, feel free to reach out!
Alpine Diesel Inc. Order Processing Times
Swift Processing of In-Stock Orders:
At Alpine Diesel Inc., we take pride in our efficiency. For all in-stock items, we endeavor to process and dispatch your orders within three business days. We understand the anticipation and excitement that comes with awaiting new parts, so we make every effort to expedite the shipping process for you.
Our dedicated team operates from Monday through Friday, 8 am to 5 pm, Mountain Standard Time. Any orders placed outside of these hours will be attended to promptly on the next business day.
On the rare occasion that an item you ordered is not in stock, we commit to swiftly notify you. Our team will provide detailed information about the estimated delivery times and when you can expect the item to be shipped out.
Your satisfaction is our priority at Alpine Diesel Inc. We are dedicated to ensuring that our order processing is transparent, prompt, and efficient. Should you have any concerns or questions regarding your order status or processing times, our team is always available to assist and provide clarity. Your trust in our services is invaluable, and we are here to support your needs.
Alpine Diesel Inc. Return Policy
Making Returns Simple:
We value our customers and understand that sometimes, products need to be returned. If you find yourself in this situation, we aim to make the process straightforward and hassle-free.
1. Timeframe: We accept returns for products within 30 days of purchase.
2. Condition: The products must be unopened and not installed. We ask for items to be in their original condition to ensure they are fit for resale.
3. Restocking Fee for In-Stock Items: All returns for in-stock items are subject to a 10% restocking fee. This helps us cover the administrative and restocking costs associated with returns.
4. Special Order or Drop Ship Items: For any items that are specially ordered or drop-shipped, the restocking fee will be determined by the manufacturer’s policy. We will provide transparent communication about any fees involved.
5. Tuning Products: Due to the nature of tuning products becoming vehicle-specific once paired, these are non-returnable. The only exception is if a device is found to be faulty.
6. Installed Products: It’s crucial to note that we cannot accept returns on any product that has been installed, ensuring the integrity and quality of our product offerings.
While we deeply appreciate your business, please note that return shipping costs are to be covered by the customer. We advise using a trackable shipping service or purchasing shipping insurance to ensure the safe return of items.
Alpine Diesel Inc.
Unit 6, 1206-5 Street
Nisku, AB Canada T9E-8B6
Our goal is to provide you with an excellent shopping experience from start to finish. If you have any questions or concerns regarding our return policy or the return process, please don’t hesitate to reach out. We’re here to help!
Alpine Diesel Inc. Warranty Policy
Navigating Warranties with Confidence:
At Alpine Diesel Inc., we strive to provide our customers with top-quality products that meet and exceed expectations. Here’s a guide to understanding our warranty policy.
1. Primary Warranty Provider: Unless explicitly mentioned otherwise, all warranties are provided directly by the product’s manufacturer. This ensures that you are protected by the assurance and commitment that comes directly from those who crafted the product.
2. Warranty Terms and Conditions: Alpine Diesel Inc. does not set or control the terms, conditions, or duration of the manufacturer’s warranty. It’s essential to consult the specific warranty documentation or the manufacturer’s website for detailed information.
Assistance with Warranty Claims:
1. Our Role: While warranty claims are addressed by the manufacturer, we understand that sometimes the process may not be seamless or straightforward. In such cases, we are here to assist.
2. Support: If you face any challenges while processing a warranty claim, feel free to contact us. Our team can provide guidance, help communicate with the manufacturer, and ensure you have the necessary information to move forward.
1. Warranty Approval: Please understand that while we are eager to assist, Alpine Diesel Inc. cannot make final decisions on warranty approvals or refusals. Such decisions lie solely with the manufacturer based on their assessment and guidelines.
2. Honoring Warranty: As an intermediary, Alpine Diesel Inc. cannot honor or override manufacturer warranties. We will, however, do our best to ensure your case is presented clearly and fairly.
Our commitment is to ensure our customers feel supported at every step of their journey with us. If you have questions or require clarification on warranty policies or need assistance with a claim, don’t hesitate to reach out. We’re here to guide and support you!